sfdc-ux (LC)

1.0.x
(0 reviews)

Create PHONE or IPTV or DSL Ticket in ACUT

/troubleTicket

[POST]

To create PHONE/DSL/IPTV Ticket in ACUT from Salesforce.

URL
https://nonprod.lc.esb.cloud.lla.com/test/sfdc-ux/sfdc-ux/v1/JM/troubleTicket

URI Parameters

NameTypeDescriptionRequired
businessIdString2 letter ISO 3166 country code (CO, HN, CR, DO, SV, GT, WHS etc.) identifying the business unit. Expected: JM, AI, AG, VG, KY, DM, GD, MS, KN, LC, VC, TCY

Headers

NameTypeDescriptionRequired
client_idstringThe client_id identifying the channel. Minimum characters: 5Y
client_secretstringPassword associated with the client_id. Minimum characters: 5Y
X-Correlation-IDstringIdentifier that correlates HTTP request between a client and server. Any identification model (UUID, checksum, etc.) can be used as long as it is unique.Y

Body Definitions

NameTypeDescriptionRequired
descriptionstringDescription of TicketN
namestringTitle of TicketY
ticketTypestringTicket Type: PHONE / DSL / IPTVY
severitystringDefault: mediumY
channel.idstringChannel IdY
channel.namestringChannel NameY
relatedEntity[0].idstringService NumberY
relatedEntity[0].namestringDefault: ServiceNumberY
relatedEntity[0].rolestringDefault: ImpactedServiceY
relatedEntity[0].@referredTypestringDefault: ServiceY
relatedEntity[1].idstringService Number ExtensionN
relatedEntity[1].namestringDefault: ServiceNumberExtensionY*
relatedEntity[1].rolestringDefault: ImpactedServiceY*
relatedEntity[1].@referredTypestringDefault: ServiceY*
relatedParty[0].idstringPhone Number of reported personN
relatedParty[0].namestringName of reported personN
relatedParty[0].rolestringDefault: reportedByY*
relatedParty[0].@referredTypestringDefault: IndividualY*
relatedParty[1].idstringContact PhoneN
relatedParty[1].namestringContact NameN
relatedParty[1].rolestringDefault: contactY*
relatedParty[1].@referredTypestringDefault: IndividualY*
relatedParty[2].idstringAlternate Contact PhoneN
relatedParty[2].namestringAlternate Contact NameN
relatedParty[2].rolestringDefault: alternateContactY*
relatedParty[2].@referredTypestringDefault: IndividualY*
relatedParty[3].namestringName of CustomerN
relatedParty[3].rolestringDefault: customerY*
relatedParty[3].@referredTypestringDefault: IndividualY*
relatedParty[4].idstringEmail Id of UserN
relatedParty[4].namestringName of UserN
relatedParty[4].rolestringDefault: userY*
relatedParty[4].@referredTypestringDefault: IndividualY*
troubleTicketCharacteristic[0].namestringDefault: SFContactIdY
troubleTicketCharacteristic[0].valuestringSalesforce Contact IdY
troubleTicketCharacteristic[1].namestringDefault: SFCaseIdY
troubleTicketCharacteristic[1].valuestringSalesforce Case IdY
troubleTicketCharacteristic[2].namestringDefault: SFAppointmentIdY
troubleTicketCharacteristic[2].valuestringSalesforce Appointment IdY
troubleTicketCharacteristic[3].namestringDefault: reportTypeY
troubleTicketCharacteristic[3].valuestringReport Type of TicketY
troubleTicketCharacteristic[4].namestringDefault: serviceClassN
troubleTicketCharacteristic[4].valuestringService ClassN
troubleTicketCharacteristic[5].namestringDefault: AddressN
troubleTicketCharacteristic[5].valueTypestringDefault: objectN
troubleTicketCharacteristic[5].value.citystringCity NameN
troubleTicketCharacteristic[5].value.localitystringLocationN
troubleTicketCharacteristic[5].value.streetNamestringStreet NameN
troubleTicketCharacteristic[5].value.streetNrstringStreet NumberN
troubleTicketCharacteristic[5].value.postcodestringPin CodeN

Sample Request

{
    "description": "CAN'T CONNECT TO THE INTERNET",
    "name": "CAN'T CONNECT TO THE INTERNET",
    "ticketType": "DSL",
    "severity": "medium",
    "channel": {
        "id": "SALESFORCE",
        "name": "SALESFORCE123"
    },
    "relatedEntity": [
        {
            "id": "8769050256",
            "name": "ServiceNumber",
            "role": "ImpactedService",
            "@referredType": "Service"
        },
        {
            "id": "123",
            "name": "ServiceNumberExtension",
            "role": "ImpactedService",
            "@referredType": "Service"
        }
    ],
    "relatedParty": [
        {
            "id": "9876543216",
            "name": "Michel",
            "role": "reportedBy",
            "@referredType": "Individual"
        },
        {
            "id": "8763710999",
            "name": "KELLY",
            "role": "contact",
            "@referredType": "Individual"
        },
        {
            "id": "8763710888",
            "name": "JELLY",
            "role": "alternateContact",
            "@referredType": "Individual"
        },
        {
            "name": "Juliet",
            "role": "customer",
            "@referredType": "Individual"
        },
        {
            "id": "juliet.kelvin@abc.com",
            "name": "Juliet Kelvin",
            "role": "user",
            "@referredType": "Individual"
        }
    ],
    "troubleTicketCharacteristic": [
        {
            "name": "SFContactId",
            "value": "0tA05000000Gw0sYTC"
        },
        {
            "name": "SFCaseId",
            "value": "0tA05000000Gw0qEAC"
        },
        {
            "name": "SFAppointmentId",
            "value": "0tA05000000Gw0qHGY"
        },
        {
            "name": "reportType",
            "value": "63"
        },
        {
            "name": "serviceClass",
            "value": "O"
        },
        {
            "name": "Address",
            "valueType": "object",
            "value": {
                "city": "STONY HILL",
                "locality": "",
                "streetName": "CLARKS HILL",
                "streetNr": "121",
                "postcode": ""
            }
        }
    ]
}

Sample Response


{
    "id": "2024101103788440",
    "creationDate": "2024-10-11T09:17:22.000Z",
    "status": "acknowledged",
    "statusChange": [
        {
            "changeReason": "TIER 1 NOC",
            "status": "Queued",
            "@type": "StatusChange"
        }
    ],
    "description": "CAN'T CONNECT TO THE INTERNET",
    "name": "CAN'T CONNECT TO THE INTERNET",
    "ticketType": "DSL",
    "severity": "medium",
    "channel": {
        "id": "SALESFORCE",
        "name": "SALESFORCE123"
    },
    "relatedEntity": [
        {
            "id": "8769050256",
            "name": "ServiceNumber",
            "role": "ImpactedService",
            "@referredType": "Service"
        },
        {
            "id": "123",
            "name": "ServiceNumberExtension",
            "role": "ImpactedService",
            "@referredType": "Service"
        }
    ],
    "relatedParty": [
        {
            "id": "9876543216",
            "name": "Michel",
            "role": "reportedBy",
            "@referredType": "Individual"
        },
        {
            "id": "8763710999",
            "name": "KELLY",
            "role": "contact",
            "@referredType": "Individual"
        },
        {
            "id": "8763710888",
            "name": "JELLY",
            "role": "alternateContact",
            "@referredType": "Individual"
        },
        {
            "name": "Juliet",
            "role": "customer",
            "@referredType": "Individual"
        },
        {
            "id": "juliet.kelvin@abc.com",
            "name": "Juliet Kelvin",
            "role": "user",
            "@referredType": "Individual"
        }
    ],
    "troubleTicketCharacteristic": [
        {
            "name": "SFContactId",
            "value": "0tA05000000Gw0sYTC"
        },
        {
            "name": "SFCaseId",
            "value": "0tA05000000Gw0qEAC"
        },
        {
            "name": "SFAppointmentId",
            "value": "0tA05000000Gw0qHGY"
        },
        {
            "name": "reportType",
            "value": "63"
        },
        {
            "name": "serviceClass",
            "value": "O"
        },
        {
            "name": "Address",
            "valueType": "object",
            "value": {
                "city": "STONY HILL",
                "locality": "",
                "streetName": "CLARKS HILL",
                "streetNr": "121",
                "postcode": ""
            }
        }
    ]
}

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